Return Form
This page explains the procedure for exercising the statutory right of withdrawal from an online purchase. The right of withdrawal described below applies to consumers and is governed by the applicable consumer protection legislation, including Directive 2011/83/EU.
Right of withdrawal
You have the right to withdraw from an online purchase without providing a reason within 14 calendar days from the day on which you, or a third party designated by you other than the carrier, receive the products.
To meet the withdrawal deadline, you must send us a clear statement informing us of your decision before the 14-day period expires. You may use the return form available below or contact us by email at info@draculafishing.com.
After notifying us of your decision, you must send the products back without undue delay and no later than 14 calendar days from the date on which you informed us of the withdrawal.
Return shipping
Returned products must be sent by a carrier chosen by the customer. Returns delivered personally to the return address are not accepted.
If the return is made because the customer no longer wishes to keep the product, the direct costs of packaging, securing and returning the parcel are fully borne by the customer.
This rule does not apply when the product is defective, non-compliant with the order or was delivered incorrectly. In such cases, please contact us before sending the product so that we can provide the appropriate return instructions.
Return address:
Marele Pescar Trade SRL
Strada Leordeni 153
Popesti-Leordeni, Ilfov
Romania, 077160
Phone number: +40 754 226 091
Please pack the products securely and ensure that the shipping label or parcel clearly includes your name, contact details, the note “Product Return” and your order number.
Condition of returned products
You may inspect the products only to the extent necessary to establish their nature, characteristics and functioning, in the same way that you would normally be able to inspect them in a physical shop.
Please return the products complete, together with all accessories, components, instructions and other documents supplied with them. You are responsible only for any diminished value resulting from handling or use beyond what is necessary to inspect the products.
Products that have been cut, installed, activated, filled, mounted, spooled, unwound or otherwise used beyond what is necessary for inspection may be subject to a reduction in the refunded amount corresponding to their diminished value.
Refunds
We will reimburse all payments received for the returned products, including the cost of the least expensive standard delivery method offered for the original order.
Any additional delivery costs resulting from the customer choosing a delivery method more expensive than the least expensive standard option will not be reimbursed.
The reimbursement will be made without undue delay and no later than 14 calendar days from the date on which we are informed of the decision to withdraw from the contract.
We may withhold the reimbursement until we have received the returned products or until you provide evidence that they have been sent back, whichever occurs first.
The reimbursement will be made using the same payment method used for the original transaction, unless another method is expressly agreed and does not result in additional charges for the customer.
Exceptions to the right of withdrawal
The statutory right of withdrawal may not apply in the cases provided by law, including:
- Products made according to the customer’s specifications or clearly personalised;
- Products that are liable to deteriorate or expire rapidly;
- Sealed products that are not suitable for return for health protection or hygiene reasons, if their seal has been removed after delivery;
- Sealed audio recordings, video recordings or computer software, if their seal has been removed after delivery;
- Digital content not supplied on a tangible medium, where the supply began with the customer’s prior express consent and acknowledgment that the right of withdrawal would consequently be lost.
Defective, non-compliant or incorrectly delivered products
If you receive a product that is defective, damaged, incomplete, different from the product ordered or otherwise non-compliant with the contract, please indicate this clearly in the form and provide relevant photographs where possible.
Such cases are handled separately from a withdrawal based solely on a change of mind. Please do not send the product before receiving our return instructions.
Products damaged during transport
We recommend checking the external condition of the parcel at the time of delivery. If the parcel shows visible signs of damage, please photograph the damage and, where possible, ask the carrier to prepare a damage report.
A damage report and photographs help us investigate the incident with the carrier more quickly. Please notify us as soon as possible if products are damaged or missing from the parcel.
Return procedure
Complete the form below with the order details, the products being returned and the reason for the return, where applicable. After submitting the form, securely pack the products and send the parcel to the return address indicated above.
After receiving and inspecting the returned products, we will contact you if further information is required and will process the reimbursement in accordance with the conditions described above.
Submitting this form does not limit any statutory rights granted to consumers under applicable consumer protection legislation.